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Utah Behavior Services, Inc.’s Website Privacy Policy

 

INTRODUCTION

 

Utah Behavior Services, Inc. (“UTBS,” “we,” “our,” or “us”) respects the privacy of your information. This Privacy Policy is designed to assist you in understanding how we collect, use, share, and safeguard your information. This Privacy Policy applies to individuals who access this website and our mobile application (collectively, “Site”) and any of our online and, where required, offline services (collectively, “Services”). From time to time, we may change this Privacy Policy. If we do, we will post an amended version on this webpage. Please review this Privacy Policy periodically.

PERSONAL DATA WE COLLECT

We collect personal information about you, including personal information that you provide when you register to use the website and to access some of its functions. You may access and browse portions of the website without disclosing personal information. Please be aware, however, that providing certain requested information may be necessary for you to participate in particular features or services described on the website.

Personal data is information that is linked or reasonably linkable to an identified or identifiable individual. Under the Health Insurance Portability and Accountability Act (“HIPAA”), we operate as a covered entity. When we obtain HIPAA protected health information, it will be protected pursuant to the requirements of HIPAA. All other information and its use is set forth herein.

Personal Data You Provide

Depending on how you interact with our website and its services, we will collect the following personal data that you voluntarily provide to us for the following purposes:

  • Search Locations.To search for our clinic locations, you may provide us with a city and zip code.
  • Create an Account. To create an account, you will provide us with your name, date of birth, gender, physical address, email address, phone number, and you may provide us with your ethnicity.
  • Request or Schedule an Appointment.To request or schedule an appointment, you will provide your name, phone number, email address, data of birth, department, whether you are a current client, the reason for your appointment request, and any other information you choose to provide.
  • Patient Portal.When you sign up for a client portal through our electronic medical record (EMR) system, you can provide health records, medications, allergies, and health issues, view test and lab results, provide payment information to pay your bills, and the information you provided to create an account. We use an electronic medical record provider to maintain our portal.
  • Pay a Bill. To pay a bill online, you will provide us with your account number, name, and date of birth.
  • Request Submission Form. To submit a Client Request to Access Medical Records or Authorization for Use and Disclosure form, you will provide your name, date of birth, address, phone number, and signature.
  • Sign Up for Newsletter. To sign up for our newsletter, you will provide us with your email address.
  • Share Your Story. To share your story, you will provide your name, email address, and any information you choose to provide in your story.
  • Volunteer or Apply for a Job. To volunteer or apply for a job, you will provide your name, phone number, email address, physical address, education information, employment information, and any other information you choose to provide. We use third parties to process your job applications. Please review each provider’s privacy policy for more information.
  • Form 990 Request.To request a Form 990, you will provide your name, email address, and any other information you choose to provide.
  • Contact Us.To contact us, you will provide your name, email address, phone number, address, and any other information you choose to provide.

Other data collected

We may collect other, non-personal information about your visit, including the pages you view, the links you click, and other actions taken in connection with your use of the website. We may also collect certain standard information that your browser sends to every website you visit, such as your Internet address, browser type and language, access times, and referring website address. We may use “cookies” (a small, unique identifier text file) and web beacons to gather non-personal information, including information about your experience with the website (e.g., if you arrived at the website via a link from third-party website, our cookie files may include the URL of the linking page). We view non-personal information as non-confidential, and we may use or disclose non-personal information without restriction or obligation to you. However, we may combine non-personal information with other information, including personal information we have collected about you. If we do combine non-personal information with personal information in this way, we treat the aggregate information in accordance with the practices for personal information that are described in this Privacy Policy.

We retain information for as long as necessary for the purpose for which it is collected, subject to a longer period if the Information is relevant to a legal challenge.

PROTECTING YOUR PERSONAL DATA

We maintain administrative, technical, and physical safeguards designed to protect the information that you provide on our website. These safeguards vary based on the sensitivity of the information that is being collected, used, and stored. We cannot guarantee the security of our website or its online services, nor can we guarantee the security of the information you transmit to us over the Internet, including your use of email. We are not liable for the illegal acts of third parties such as criminal hackers.

It is your responsibility to safeguard the devices you use to access our Online Services (such as laptops, tablets and mobile devices), and to use appropriate security settings on those devices. If those devices are lost, stolen or misplaced, others may be able to access your account and your personal Information using those devices. You should affirmatively log out of your account (i) prior to ending your session, or (ii) if you will be inactive on our website or its online services for more than a few minutes; otherwise, the next user of that computer or device, particularly a public one or one not owned by you, may be able to access your account and the information in your account if your session has not ended.

You agree that we are not responsible for any harm that may result from someone accessing your account or personal Information on any computer or device where you do not, for any reason, take the necessary steps to log out of your account prior to ending a session on such device or computer.

Social Security Number Protection Policy

It is our policy to protect the confidentiality of Social Security numbers (“SSNs”) that we receive or collect in the course of business. We secure the confidentiality of SSNs through various means, including physical, technical, and administrative safeguards that are designed to protect against unauthorized access. It is our policy to limit access to SSNs to that which is lawful and to prohibit unlawful disclosure of SSNs.

HOW WE USE YOUR PERSONAL DATA

UTBS routinely gathers data on activity at this website. We maintain standard web logs that record data about all visitors and customers who use this site, and we store this information for a while. These logs may contain the Internet domain from which you access the site (such as aol.com, abc.org, etc.); the IP address which is automatically assigned to your computer when you get on the Internet (a static IP address may be identifiable as being connected to you, while a dynamic address is usually not identifiable); the type of browser and operating system you use; the date and time you visited the site; the pages you viewed on the site; the address of the website you linked from, if any, etc. If you sign on to the website to use its secured features, our web logs will also contain an individual identifier and show the services you have accessed.

All web logs are stored securely, and they may only be accessed by UTBS employees or designees on a need-to-know basis for a specific purpose. UTBS uses web log information to help us design our site, to identify popular features, to resolve user, hardware, and software problems, and to make the site more useful to visitors.

Information collected through our website is used by us to, among other things, process and manage registrations, facilitate bill pay, arrange for appointments, etc. This information is not shared with other organizations for their independent use. We also use the information to make the website or services offered through the website easier to use by eliminating the need for you to repeatedly enter the same information, and for other purposes pursuant to your consent. We may provide personal information to other companies who provide services on our behalf, such as creating your account, handling the processing and delivery of communications, hosting the website, and delivery of content and services provided by the website.

We also use your personal information to communicate with you in other ways. For instance, when you register on this site, we may use your personal information to send you an email confirming your registration. We also use personal information to inform you of significant changes to this Privacy Statement.

We may also share information within UTBS and its affiliates and sister companies.

We may access, use or disclose your personal information for other reasons, including if we believe such action is necessary to comply with the law or legal process, protect and defend our rights or property, protect the personal safety of users of our website or members of the general public, enforce our terms of use or other agreements, investigate or take action with respect to illegal or suspected illegal activities, in connection with a financial transaction such as online bill paying, or otherwise pursuant to your consent.

HOW WE SHARE YOUR PERSONAL DATA

 

We may share the personal data that we collect about you in the following ways:

  • With vendors, affiliates, and others that we engage to perform data or website-related services (e.g., email, hosting, maintenance, backup, analysis, etc.), and similarly, we may hire third-party companies to host or operate some of our online services and related computer and software applications;
  • To the extent that we are required to do so by law;
  • In connection with any legal proceedings or prospective legal proceedings;
  • To establish, exercise, or defend our or a third party’s legal rights, including providing information to others for the purposes of fraud prevention;
  • With any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal data where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal data;
  • With any other person or entity as part of any business or asset sale, equity transaction, merger, acquisition, bankruptcy, liquidation, or similar proceeding, or in preparation for any of these events;
  • With any other person or entity where you consent to the disclosure; and
  • For any other purpose disclosed by us when you provide the personal data or for any other purpose we deem necessary, including to protect the health or safety of others.

We may also share Information with other third-party companies with which we have a business relationship or hire to perform services on our behalf. For example, we may hire a third-party company to help us send and manage email, and we might provide that third-party company with your email address and certain other Information for them to send you an email message on our behalf.

COOKIES AND OTHER TRACKING TECHNOLOGIES

 

Like many other companies, we use cookies and other tracking technologies (collectively, “Cookies”). Cookies are small files of information that are stored by your web browser software on your computer hard drive, mobile or other devices (e.g., smartphones or tablets).

We use Cookies to:

  • Estimate audience size and usage patterns;
  • Understand and save your preferences for future visits, allowing us to customize the website and certain service to your individual needs;
  • Compile aggregate data about site traffic and site interactions to resolve issues and offer better site experiences and tools in the future; and
  • Recognize when you return to the website.

We set some Cookies ourselves, while separate entities set other Cookies. We use Cookies other entities set to provide us with useful information, to help us improve our website and services, to conduct advertising, and to analyze the effectiveness of advertising. For example, we use Cookies from Google and other similar companies.

How You Can Opt Out of Cookies

You can block Cookies by changing your Internet browser settings to refuse all or some Cookies. If you choose to block all Cookies (including essential Cookies) you may not be able to access all or parts of the Site.

You can find out more about Cookies and how to manage them by visiting www.AboutCookies.org or www.allaboutcookies.org.

Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses Cookies to help us analyze how users interact with the Site and Services, compile reports on their activity, and provide other services related to their activity and usage. The technologies used by Google may collect information such as your IP address, time of visit, whether you are a returning visitor, and any referring website. The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policies. To learn more about Google’s partner services and to learn how to opt out of tracking of analytics by Google, click here.

 

UNIVERSAL OPT-OUT MECHANISMS

 

We do not engage in “sales” or “targeted advertising” as those terms are defined under applicable laws and therefore our Site does not recognize the Global Privacy Control (“GPC”) signal. For more information and to download and use a browser supporting the GPC browser signal, click here: https://globalprivacycontrol.org/orgs. If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use.

Some internet browsers incorporate a “Do Not Track” feature that signals to websites you visit that you do not want to have your online activity tracked. Given that there is not a uniform way that browsers communicate the “Do Not Track” signal, the website does not currently interpret, respond to or alter its practices when it receives “Do Not Track” signals.

 

CHILDREN’S PRIVACY

We do not knowingly collect personal information from children under 13. Should we learn that a child under 13 has provided us with personal information, we will delete that information from our database.

EMAILS

We may use a third-party vendor to help us manage some of our e-mail communications with you. While we may supply this vendor with e-mail addresses of those we wish them to contact, your e-mail address is never used for any purpose other than to communicate with you on our behalf. When you click on a link in an e-mail, you may temporarily be redirected through one of the vendor’s servers (although this process will be invisible to you) which will register that you’ve clicked on that link, and have visited our website. UTBS never shares any information, other than your email address, with our third-party email vendor, which does not share these email addresses with anyone else.

If you receive information about a UTBS service through e-mail, you may make a request to discontinue receiving similar messages in the future by opting out of  email notifications on your Client Portal.

 

LINKS

This website may provide links to other websites that are not owned or controlled by us. We are not responsible for the privacy practices of other websites. Consult the privacy statement of each website you visit. Links to other websites do not constitute or imply endorsement by UTBS of those sites, the information they contain, or any products or services they describe.

 

MESSAGES AND TRANSACTIONS

Comments or questions sent to us using e-mail or secure messaging forms will be shared with UTBS staff and health care professionals who are most able to address your concerns. We archive all messages. When you use a service on the secure section of the website to interact directly with UTBS business departments or health care professionals, some information you provide may be documented in your medical record and available for use to guide your treatment as a client.

 

VISITOR/MEMBER MESSAGE BOARDS AND OTHER INTERACTIVE AREAS


UTBS may, but is not obligated to, monitor or review any areas of this site where visitors transmit or post to or about UTBS or communicate with each other, including, but not limited to, message boards and other user forums, and the content of any such communications. UTBS, however, will have no liability related to the content of any such communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. UTBS  retains the right to remove, in its sole discretion, communications that include any material deemed abusive, defamatory, obscene, or otherwise inappropriate.

 

SOCIAL MEDIA DISCLAIMER

Are you using social media? So are we! We encourage you to read, share, follow us and provide commentary on Facebook®, X™ (formerly known as Twitter®), Pinterest®, LinkedIn ®, Instagram®, YouTube™, and other social media sites. Before you post on our pages or accounts, please make sure you read our social media disclaimer:

We are under no obligation to screen or monitor your posts or any other user content; however, we reserve the right to monitor participation to ensure that you stay on topic, are courteous and avoid making offensive comments. Your posts and user content must adhere to the following requirements and cannot:

  • Contain any third-party material including logos, drawings, tattoos, photographs, pictures, sculptures, paintings and other images or works of art, phrases, trademarks, trade secrets, or other items without explicit, prior, written permission to use such materials;
  • Contain sexually explicit, graphic, gratuitous or unnecessarily violent content or defamatory or derogatory content against any ethnic, racial, gender, religious, sexual orientation, professional or age group, or contain any pornographic or nude material;
  • Contain any private information about yourself or any other individual, including without limitation, information related to the health of the individual, financial information about the individual, or any identification or account numbers related to the individual, with or without their permission or consent;
  • Contain any software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software, hardware, or telecommunications equipment; and
  • Contain any advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or promote illegal activity and/or illegal contests, sweepstakes, gambling, including any online casino, sports books, bingo, poker, or any other form of solicitation.

We reserve the right to edit comments for content, remove off-topic contributions, delete offensive comments or remarks, block offensive contributors, and delete actual or suspected spam content from any social media site. Please be aware that once you post something online, there is the potential for numerous individuals to read your words, even years from now. Therefore, we suggest that you exercise caution when posting on any social media sites and that you not disclose information like your location, medical record number, personal medical information, financial information, etc. We are not responsible for the content of any comments or responses posted by others to any online service or social media site we manage or monitor. We do not control the placement of any marketing or advertising displayed on our pages by social media or third-party organizations.

We reserve the right to respond to any post or user content and may occasionally privately request your contact information to assist you offline, with your consent, by routing the matter to the appropriate persons or department for further handling.

We expressly reserve the right to publicly respond to any negative, disparaging, or defamatory comments. You agree that should you make any such posting, that you waive any claim against UTBS for its use of relevant information about you or the subject matter of your post even if such information otherwise would have been protected under this Privacy Policy.

NO WARRANTIES AND OTHER DISCLAIMERS

UTBS provides the information on this website. Although we attempt to ensure the integrity and accurateness of the website and services thereon, we make no guarantees as to its correctness or accuracy. It is possible that there could be typographical errors, inaccuracies, or other errors, and that unauthorized additions, deletions, and alterations could be made to the website by third parties. In the event that an inaccuracy arises, please inform us so that it can be corrected.

UTBS cannot and does not guarantee or warrant that files available for downloading through the Service will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. Each client or other user of this website is responsible for implementing sufficient procedures and checkpoints to satisfy his or her particular requirements for accuracy of data input and output, and for maintaining a means external to the website and its services for the reconstruction of any lost data. UTBS does not assume any responsibility or risk for your use of the website or its services.

THIS SITE AND ITS CONTENT AND SITE-RELATED SERVICES ARE PROVIDED “AS IS,” WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE, SITE-RELATED SERVICES, AND HYPERLINKED WEBSITES. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY UTBS NOR ITS AUTHORIZED REPRESENTATIVES SHALL CREATE A WARRANTY NOR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY.

LIMITATION OF LIABILITY.
UTBS AND OTHER THIRD PARTIES MENTIONED ON THIS SITE ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED SERVICES AND PRODUCTS, CONTENT OR INFORMATION CONTAINED WITHIN THE “SITE,” AND/OR ANY HYPERLINKED WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, SITE-RELATED SERVICES, AND/OR HYPERLINKED WEBSITES IS TO STOP USING THE SITE AND/OR THOSE SERVICES. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

 

COPYRIGHTS

Except as otherwise indicated, all content on this site, including text, graphics, logos, button icons, photos, images, forms, audio, video, questionnaires, “look and feel” and software, is the property of UTBS and/or its licensors and is protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of UTBS and/or its licensors and is protected by United States and international copyright laws. Unless specifically authorized in writing by UTBS, any use of these materials, or of any materials contributed to this site by entities other than UTBS on any other website or networked computer environment for any purpose is prohibited. All rights reserved for all countries. Any rights not expressly granted by these terms and conditions or any applicable end-user license agreements are reserved by UTBS. The materials provided on the website may be downloaded and/or reprinted for personal use only. Permission to reprint or electronically reproduce any document or graphic in whole or in part for any reason is expressly prohibited, unless prior written consent is obtained from the copyright holder(s).

TRADEMARKS AND SERVICE MARKS


“UTBS” and the UTBS logo are service marks of UTBS. Other proprietary UTBS trademarks and servicemarks may be designated as such from time to time on this site through use of the TM, SM, or ® symbols. Users of this site are not authorized to make any use of the UTBS marks, including, but not limited to, as metatags or in any other fashion which may create a false or misleading impression of affiliation or sponsorship with or by UTBS.

 

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Statement in the future. We will notify you about material changes to this Privacy Statement by sending a notice to the e-mail address you provided to us or by placing a prominent notice on the website.

 

CONTACT US

If you have any questions or suggestions regarding our Privacy Statement, please contact us at following address: info@utbs.co

Effective as of August 1, 2024

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